Marudzi Bhizimisi yokukurukurirana. Mutauro mubhizimisi yokukurukurirana. The dzemunharaunda basa kutaurirana

Mhando Bhizimisi kutaurirana zviri zvikuru dzakasiyana vemazuva munzanga upenyu. Zvose zvebhizimisi uye zvebhizimisi ukama kuuya sezvo zvoupfumi masangano vamwe siyana muridzi, uyewo vagari vanhuwo.

Business Kutaurirana: hurukuro yenyaya

Modern ezvinhu evanhu uye zvoupfumi zvakatungamirira kwesangano uye ezvokutengeserana vemunyika. Izvi zvinotiyeuchidza kuoneke kudiwa kudzidzisa siyana mitauro siyana pakutaura kwezuva nezuva. Muchiitiko ichi tiri kutaura nezvokudiwa kuvandudza kugona gomunhu chokuita zvemutauro.

Kugona mumunda kukurukurirana akarondedzera kubudirira kana kukundikana chero basa (semuenzaniso, sainzi, bhizimisi, unyanzvi kana kutengeserana) zvakananga. Kana vanhu vanoshanda mumunda management (mamaneja, Entrepreneurs, varongi okuwana), muchimiro mabhizimisi kutaurirana kuti nenyanzvi zvakadaro chinokosha professionalism yavo.

Saka, basa kukurukurirana - kupfuura kufarirwa mhando evanhu kurara. It inomiririrwa zvoupenyu administrative mutemo, zvokutengeserana, nedzenyu, uye zveupfumi uye dzepamutemo ukama.

Kugona zvinobudirira kuitisa mabhizimisi Nhaurirano, zvakanaka akanyorwa pamusoro gwaro, kukwanisa bhuku racho - zvinokosha zvinoumba professionalism, izvo kuita zvisarudzo.

Saka, kutaura tsika pasi pamwero iri correlated zvakasimba padanho kubudirira Nhaurirano uye misangano. Panyaya iyi, kazhinji kuoma mitemo akambochera nenzira yakadaro, haakonzeri vaurayiwe yavo.

Specificity bhizimisi kutaurirana

Enterprising America akaiswa yebhizimisi sokukwanisa kutaura nevamwe.

Panyaya iyi, shamwari kunge akasiyana mabhizimisi masangano, uyewo vanhuwo zvavo. Language basa iri zvikuru kunobatsira evanhu nekuita murau kudyidzana zvoupfumi zvido. Kazhinji, vanhu vanogona kupinda mabhizimisi ukama nokuda pamutemo kunyoresa zvimwe kusakarongeka chero nzvimbo yebasa. Akakodzera mugumisiro kwokunyoreswa ichi zviri pamutemo uye nokushandira pamwe - kudyidzana kuti hunobva pakuvimbana uye kuremekedzwa.

Chimwe chaicho chinoratidza pfungwa - ayo regimentation. Nemamwe mashoko - the kuzviisa pasi nedzimwe mitemo uye kurambidzwa.

Types uye mhando mabhizimisi kutaurirana

Mitemo aya rinorondedzerwa mhando dzakawanda dzebhizimisi pakukurukurirana uye nezvimiro, uyewo ukuru kuchechi, zvinangwa uye zvinangwa vakatarisana kukurukurirana nyaya yacho. Zvinokoshawo ndezvokuti, muchiitiko ichi zvinotora pamusoro kukurukurirana pamusoro pfungwa dzakadai se "Culture Rwokutaura" uye "bhizimisi kutaurirana". Muchiitiko chino, tinogona kutaura pamusoro tsika uye patsika dzemunharaunda mufambiro, izvo zvakanyorwa uye rakanyorwawo somunhu dzakati uye vari muchimiro chezvinhu dzemunharaunda munzanga maitiro, tsika nemagariro, uye kuomesa panguva pepuranga yokukurukurirana.

The Mhando chikuru dzebhizimisi ukama

Dzinozivikanwa siyana mubhizimisi kutaurirana:

- on chimiro kutaura - akanyorwa uye kutukana;

- inobva zvevhiki kutaura pakati muteereri uye mukurukuri - kupa vamwe mukana wokutaura nekutaurirana;

- zvichienderana vatori vechikamu - paruzhinji uye interpersonal;

- mumaonero kana kwete chikwata - zvakananga uye zvisina kunanga;

- vanoita kubva mamiriro ezvinhu kumadhindindi - kuonana uye kure.

mhando izvi basa yokukurukurirana kubatsira paumbwe maitiro zviri pakutaura kwezuva nezuva.

The Mhando chikuru mubhizimisi kutaurirana

Yainyanya kushandiswa kaviri zvakadai zvakanyorwa uye kunanzvana mabhizimisi kutaura.

Kwakadaro dzokukurukurirana nadzo bhizimisi hunhu vari zvakanyatsorongwa zvakasiyana akasiyana mutauro Russian. Kana rakanyorwa bhizimisi mutauro - yebasa werudzii pakukurukurirana, dzaiita zvokutaurwa chimiro iri chemasanganiswa manyorerwe dzidzo.

Mutauro mabhizimisi yokukurukurirana dialogic uye kupa vamwe mukana wokutaura chimiro ane zvimwe kusiyana. Saka kana kupa vamwe mukana wokutaura basa rinogona kunzi bhuku pakutaura, kuti dialogic chimiro kutaura - kuti kukurukurirana, izvo zvinoratidzwa syntactic zviri kutaura. Yokupedzisira mhando mabhizimisi kutaurirana zvinoreva interpersonal pakukurukurirana, uye wokutanga - kusvika kuruzhinji matauriro.

Distance (kutumira neposvo kana Fax, uye runhare kukurukurirana) iri kunanga kukurukurirana. Its musiyano mukuru pamberi nokudyidzana ichiwedzerwa pfungwa intonation interlocutors panguva nomumukanwa kutaurirana. Uyewo maitiro zviri ichi mhando kukurukura pfupi uye murau, kutadza kushandisa nhengo dzomuviri siyana sechinhu mutakuri ruzivo.

Tools Business Communication

Culture Rwokutaura uye Networking kuti tarenda Genre siyana nomumukanwa uye zvakanyorwa kutaurirana. In kunyora mhando iyi chinomiririrwa mabhizimisi tsamba nemamwe magwaro, izvo wakaiswa munzanga uye zvemitero ukama (zvibvumirano, zvibvumirano, makondirakiti nevamwe vanotsigira magwaro). Achitaura kuburikidza iyo chinozoiswa mitemo vemabhizimisi yokukurukurirana, inomiririrwa misangano, mabhizimisi Nhaurirano uye yokubvunza. Musangano uye musangano - inokosha pakukurukurirana dzakati mhando, izvo hunodzorwa monologues umo kusavapo akanyorwa hunhu. Uyewo kupa vamwe mukana wokutaura mabhizimisi chinogona kuvapo panguva imwe chete nomumukanwa uye akanyorwa nezvimiro.

Areas basa kutaurirana

Mapuranga ano mabhizimisi yokukurukurirana zvakati kuwedzerwa. Saka, zvinoriumba ayo: pakushambadzira uye enyika kukurukurirana. Panyaya iyi, kubudirira chero basa sangano kunoenderana mharidzo unyanzvi mishonga kwayo mune chiedza rakanaka pakusikwa mubereko upi mudiwa kuti achasimudzira vagutsikane.

Saka, kunze zvatinosiita kupa vamwe mukana wokutaura mashoko mubhizimisi kukurukura kunosanganisira achishingaira dzakagadzirira uye unreadable kutaura muchimiro hurukuro, pakuvhurwa anoti panguva pamutemo misangano. Izvi zvinogona kusanganisira nokuzvibata ndima uye congratulatory tsamba.